In most circumstances you won’t be eligible for a refund unless there’s a major defect in product. Due to the nature of our business, the scents we formulate are based on artistic expression, so we can’t refund you if you end up disliking a fragrance. We recommend reading all product notes before purchasing.
If you need to report a product defect, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.